Return & Refund Policy

At Meherban, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns Eligibility

You may request a return or exchange if:

  • The item is unused, unworn, and unwashed

  • The item is in its original packaging with tags intact

  • The request is made within 7 days of delivery

2. Non-Returnable Items

The following items are non-returnable:

  • Sale or discounted items

  • Accessories (if applicable)

  • Custom or made-to-order items

  • Items damaged due to misuse or wear

3. Return Process

To initiate a return:

  1. Contact us at meherban.shopify@gmail.com with your order number

  2. Our team will review your request

  3. If approved, return instructions will be shared

Returns sent without approval may not be accepted.

4. Refunds

  • Once the returned item is received and inspected, we will notify you

  • Approved refunds will be processed to the original payment method

  • Refund processing time depends on your bank or payment provider

  • Shipping charges are non-refundable

5. Exchanges

  • Exchanges are subject to product availability

  • If the requested item is unavailable, a refund or store credit may be offered

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with clear photos.

7. Shipping Costs

  • Return shipping costs are the responsibility of the customer

  • Original shipping fees are non-refundable unless the error is from our side